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How ripvip3 Handles Your Personal Information

Your account data, payment details, and browsing activity on ripvip3 are collected and used only as described here — no surprises, no hidden sharing.

Account data protectionDANA, OVO, GoPay payment privacyCookie and device data policyYour right to access or delete data
ripvip3 How ripvip3 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

We apply SSL encryption across every page, which means data sent between your device and our servers — including the account number you see when depositing via DANA — travels in an encrypted form. Passwords are hashed before storage; we never hold them in plain text. Session cookies expire when you close your browser, while preference cookies persist until you clear them or request deletion.

Account Security Every login triggers an OTP check to your registered mobile number. If our system detects a new device or unusual IP, access is held until you verify — your wallet data stays protected.
Cookie Controls You can manage cookie preferences directly in your browser settings. Disabling non-essential cookies does not prevent you from depositing via OVO or GoPay or accessing your account balance.
Data Retention We keep your account data for as long as your account remains active and for any period required by applicable law in Indonesia. Once you close your account, we anonymise transaction records within the period stated in your deletion confirmation.
Correction and Deletion Submit a correction or deletion request through live chat or the Help Centre form. We confirm receipt, verify your identity against your account record, and process the request in line with our stated timeframe.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal data is stored, want to request a copy of what we hold, or need to report a concern about your account privacy, our support team handles these requests directly. Reach out through the channel that works best for you — we aim to respond to all privacy-related queries within the timeframes described below.

Team online

Live Chat

Start a live chat session from any page on ripvip3. Privacy queries are routed to our account team, who can pull up your data record and walk you through your options.

Email Support

Send a detailed request to our support email address. Include your registered account username so we can locate your data file and respond with the specific records you are asking about.

Account Help Centre

The Help Centre inside your account dashboard includes a dedicated privacy request form. Use it to submit access, correction or deletion requests — the form routes directly to the data team.

Privacy Policy Questions Answered

These are the questions we hear most often about how ripvip3 handles personal data — covering your rights, what we store, and how to act on any concern you have about your account.

We collect your name, email, registered mobile number, and the device details used at sign-up. Payment rail identifiers from DANA, OVO, or GoPay are also logged when you make a transaction.

We do not sell or rent your data. We share only what payment processors need to complete a DANA, OVO, or GoPay transaction. Those processors operate under their own published privacy terms.

Use the privacy request form inside the Help Centre in your account dashboard, or contact our support team via live chat. Include your registered username so we can locate your file quickly.

Yes. Submit a deletion request through live chat or the Help Centre form. We verify your identity first, then process the request. Legal retention requirements in Indonesia may apply to transaction records.

We anonymise account data within the period confirmed in your deletion email. Transaction records may be retained for longer if applicable Indonesian law requires it — that timeframe is stated in your confirmation.

We use session cookies for login and preference cookies for your display settings. You can disable non-essential cookies in your browser. Core account functions, including GoPay and OVO deposits, continue to work.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.